Customer Support
Multilingual Email Support DE/FR/EN
My role: Handle orders and customer requests (before/after sales)
Industries Worked With: F&B, Retail, Educaiton, Saas
Assisted the management in handling multilingual customer requests
Inbox management (shared)
Filter, label, forward, translate messages and replies
File/Check/request/send documents
Draft/send replies
Process orders, payments and refunds
Handle complaints
Draft autotexts
Collaborate with their team
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