My role: Business Support EN/FR/DE

Operational and strategic support for management and international operations. Proactive coordination.

Some example tasks:

• Business administration (Finance, HR, Sales, Marketing, Operations)

  → Guaranteed strict confidentiality while handling complex documentation and projects, sensitive information including deadlines, and coordinating meetings or travel

• Inbox, mail handling, calendars

  → CEO’s right hand and first point of contact for teams, clients, partner and suppliers

  → Managed calendars for up to 3 executives and saved an average of 10h/month per person based on up to 15 meetings or larger appointments scheduled per week

  → Managed inbox/email with ~70% time saved alongside AI tools through filtering and prepared replies

• Office management

  → Shaped and optimised internal workflow processes

  → Managed staff administration and on-/offboarding for employees, providers, and clients, including access control

  → Streamlined inventory management, document filing, and contract administration, while coordinating office supplies and IT resources to support daily operations

  → Sourcing, negotiation and follow-up with suppliers and providers: cars, phones, caterings, fourniture, housing, insurance, textile, etc.

• Coordination of internal and external meetings, trade fairs, open days, public events, team building, trainings, AGMs, etc.

  → AGMs up to 300 attendees, incl. budget management, merch, logistics worldwide

  → Managed the sourcing, procurement, and coordination of distinctive, innovative promotional merchandise for exhibitions, corporate events, team-building initiatives, and marketing activities, ensuring seamless logistics and timely delivery

  → 50%+ improved efficiency and outcomes by redesigning internal meetings and team calls

• Travel management

  → Travel arrangements worldwide: optimised costs, time, and environmental impact

  → Improved validation processes, enhanced cost control, and accelerated travel expense reimbursement

• Invoicing, payments, receivables, pre-bookkeeping

  → Implemented a shared inbox, improving information accessibility and ensuring more efficient client communication

  → Accounts receivable follow-up and collection management

  → Improved payment and expense processes, billing, receivables and bookkeeping preparation

  → Maintained accurate accounts receivable records and monitored aging reports

• CRM, guidelines and other documentation

  → Improved external communication with clients and partners through accessible shared information

• Presentations B2B, B2C and Press Releases